All orders are dispatched from Petdirect’s Auckland and Christchurch warehouses, offering fast, reliable delivery throughout New Zealand.

Standard Shipping

• Next working day delivery for most main centres
• 2 business days to regional areas
• 3 business days to rural addresses

Free shipping on orders $79.00 and over
Flat $5.90 delivery for smaller orders

Evening Express

This is ideal for urgent pet supply needs within the Auckland and Christchurch regions.

Available in eligible Auckland and Christchurch suburbs only.

• Same-day delivery if you order before 2pm Monday–Friday.
• Cost is $15.95 per order.
• Orders placed after 2pm or during weekends/public holidays will be delivered the next business evening.
• Eligible addresses can select evening express shipping at checkout.

See our shipping & delivery page for more information

You have 30 days to return products in original condition if you change your mind. Courier costs apply for change-of-mind returns.

If we made a mistake or your order is faulty or damaged, we’ll make it right — and cover the return shipping.

In-person returns are welcome at our Auckland store or Christchurch warehouse (by appointment).

See our full returns & refunds policy for more detail