At Petdirect, you’ll find a team of animal lovers who truly understand life with pets. We know the routines, the challenges, and the moments that make it all worth it, because we’re living them too.
With over 150 team members and even more pets between us, there’s no question too curly or situation too hairy. It’s that shared experience that guides everything we do. That’s why we get pet.
Dave
CEO
Dave leads the whole Petdirect pack, sets the direction and makes the big calls. Hazel is in full support of every single one.
Rich
Ecommerce Manager
Rich manages Petdirect's Google Ads and keeps everything running smoothly online. Otis is also very good with numbers, particularly the ones that involve treat o'clock.
Taylor
Head of Marketing and Customer
Taylor makes sure every Petdirect customer experience is as good as it gets, from the first click to the last wag. Murphy and Yuki handle toy testing duties at home, which is honestly the better gig.
Kelvin
Chief Finance Officer
Kelvin keeps the finances in order so Petdirect can keep growing and doing what it does best. As far as Chewie is concerned, the most important tax is the cheese tax.
Damask
Finance & Payroll Manager
Damask keeps the finances and payroll running smoothly so the whole team gets paid on time and can keep buying treats. Mishka oversees everything from a distance and remains largely unbothered.
Brooke
Head of People & Culture
Brooke looks after the people that make Petdirect tick, building a team and culture worth showing up for every day. Lola sets the standard for unconditional enthusiasm, and Brooke takes notes.
Aaron
Head of Retail
Aaron makes sure every Petdirect store is worth the visit, for pet parents and their dogs alike. Frankie and Leo have personally inspected every location and given the nod.
Keyne
Finance Assistant
Keyne turns financial data into clear, meow-ningful insights that keep the whole team on track. Mochi provides keyboard supervision from an extremely comfortable position.
Mikey
Head of Technology
Mikey leads the tech team that keeps Petdirect running smoothly, with zero tolerance for bugs and a lot of patience for everything else. Peggy watches from the couch with the exact same energy.
Denise
Head of Supply Chain
Denise keeps the whole supply chain moving so no bowl across the country goes empty. Stella and Molly are very good at reminding her what's at stake.
Leo
Digital Product Manager
Leo uses his design and coding skills to keep our site looking fresh. Riggs supervises all decisions from the comfort of the couch.
Jennifer
Senior Category Manager
Jen scouts the best pet accessories and makes sure the Petdirect range is always worth browsing. Nina helps with research from the backseat window, head firmly in the wind.
Mandy
Assistant Category Manager
Mandy curates the pet nutrition and health range with real care, making sure every treat, supplement, and food on the site genuinely earns its place. Daisy is the unofficial taste-testing panel.
Tasmin
Customer Care Manager
Tasmin manages the Customer Care team and makes sure every single query gets the attention it deserves. The bunnies at home are a constant reminder that good things come in small, fluffy packages.
Natalee
Office, Finance & Sourcing
Natalee keeps the office humming, the bills paid, and the pet-goodie shipments arriving right on time. At home, Basil and Polly are the resident chaos agents, and she handles them with exactly the same calm efficiency.
Beckie
Project Manager
Beckie keeps projects on track and on time, wrangling timelines with patience and a natural herding instinct. Ted supervises from the sidelines and occasionally gets in the way.
Yizhe
Power BI specialist
Yizhe digs into the data to find the insights that help the team make smarter decisions. Doshi watches from the keyboard, sceptical but supportive.
Laura
Category Assistant · Food
Laura makes sure kiwi pets' bowls are always filled with the good stuff, sourcing the tastiest and healthiest food options around. Kaia takes her role as official taste-tester very seriously.
Sarah
Digital Marketing Specialist
Sarah keeps Petdirect's digital marketing firing on all cylinders, always on the move and always getting results. Buster and Lexi are one part chaos and one part cuddles, which about sums up the job.
Zara
Supply Chain Coordinator · CHCH
Zara coordinates supply and stock so that pets across the country never face an empty shelf. Carrot is fully committed to the same mission at home, just focused on his own bowl.
Eloise
Digital Marketing Assistant
Eloise handles Petdirect's digital marketing, keeping content fresh and campaigns looking sharp. Lulu, Cookie, and Cupcake are the real creative directors at home, and they have very strong opinions.
Glen
Outwards Team
Glen keeps orders moving out the door and into the waiting paws of pets everywhere. With Bear, Sonny, Benji, and Neutron at home, he knows exactly what it takes to manage a big, happy pack.
Sophie
Retail Store Manager · Mt Roskill
Sophie makes sure every visit to the Mt Roskill store is a genuinely great experience, with expert advice and real passion for pets. Meow, Moana, and Mila bring exactly the same energy at home.
Ella
Customer Care Agent
Ella is ready to help customers and their pets with any question, big or small, every single day. Ernie is her specialist support at home, covering cuddles and general morale.
Tania
Customer Care Agent
Tania is patient, knowledgeable, and always happy to help with whatever comes through the queue. Ammo is on standby for emotional support, which is sometimes exactly what's needed.
Elysia
Graphic Designer & Workflow Lead
Elysia brings the Petdirect brand to life through design, from campaign visuals to content that actually looks great. Her cats are largely unhelpful but very present during the creative process.
Alecia
Category Assistant · Hardware
Alecia sources the toys, leads, and accessories with a sharp eye for quality and fun. Paris is absolutely obsessed with toys, which means Alecia takes her product research very seriously.
Morghan
Supply Chain Coordinator · AKL
Morghan keeps supply and stock firmly on track, making sure treats, toys, and essentials are always moving in the right direction. Luca and Koby are living proof that no tail should ever be left waiting.
Sina
Customer Care Agent
Sina brings real warmth to every customer conversation and is exactly the kind of person you're glad picked up. Rio and Jagger are the unlikely but very cute duo holding down the fort at home.
Eva
Retail Sales Assistant
Eva brings calm, confident expertise to every conversation in-store, which is exactly the energy pet parents need. Diesel and Bear have got the home front sorted, and Eva's got the shop floor.
Tiegan
Inwards Team Leader · CHCH
Tiegan leads the Christchurch inwards team, making sure every delivery lands on time and into the system without a hitch. Karu watches proudly from home, knowing hungry pets across the country are counting on it.
Sydney
Retail Assistant
Sydney helps customers find the right product for their pet, with every suggestion backed by genuine knowledge and care. Loki and Eevee have very strong opinions on treat quality, and Sydney always agrees.
Shayden
Retail Assistant
Shayden helps pet parents find everything they need for animals of all shapes and sizes, from the obvious to the unexpected. Storm, Misty, and Bella can personally confirm the treats always pass the taste test.
Shanara
Retail Assistant
Shanara keeps the store running smoothly, guiding the team and making sure every customer leaves with what they came for. Timon and Tigre run a similarly tight ship at home.
Sarah
Customer Care Agent
Sarah is calm, helpful, and always ready to lend a paw when customers need it. Trooper and Thumpy keep things lively at home and occasionally need rescuing from trees.
Amy
Retail Assistant
Amy spends her days helping pet parents find exactly what their animals need and handing out more than a few treats along the way. Charlie and Tommy are fine with this, but only barely.
Maddy
2IC Manager
Maddy runs the warehouse with confidence and a sharp eye, keeping the team moving and the orders flowing. At home, Kash and Cuddles keep things equally busy in their own very different ways.
Leila
Customer Care Agent
Leila brings her vet nursing background to every customer query, so no question is ever too complicated or too hairy. Polly Pocket and Blossom keep her well and truly on her toes at home.
Michelle
Assistant Customer Care Manager
Michelle makes sure every customer query gets the care it deserves, no question too small and no problem too tricky. Clamburger is the official team mascot and endorses this philosophy wholeheartedly.