Keep earning Airpoints™ until 20 October

Our Koru partnership ends at midnight on 20 October 2026. You can continue earning Airpoints on eligible purchases right up until then. From 21 October 2026, purchases at Petdirect will no longer earn Airpoints.

After a great run together, our partnership with Koru is coming to an end. We're working on a new way to reward our customers, with more ways to earn and rewards made just for pet parents. Keep an eye on your inbox and this page for details.

They're all yours, and nothing changes. Airpoints live in your Koru account, not with Petdirect. You can continue spending Airpoints on flights, upgrades and the Airpoints store exactly as you do today.

Yes. We're building our own rewards programme, made just for pet parents, with more ways to earn and better rewards on every shop. We'll share all the details soon. Make sure you're subscribed to our emails so you're first to know.

Exactly as you do now. Shop online at petdirect.co.nz with your Koru number saved under "My Account" or entered at checkout, and you'll earn 1 Airpoint for every $100 spent on eligible purchases*, or part of an Airpoint when you're spending less than that, until midnight on 20 October 2026. *Terms and conditions apply.

Yes. Autodeliver orders keep earning Airpoints as usual until 20 October 2026, as long as your Koru number is saved under "My Account". Autodeliver orders processed from 21 October 2026 onwards won't earn Airpoints.

You can still join for free on Air New Zealand's website, and you'll earn Airpoints at Petdirect on eligible purchases until 20 October 2026.

You'll earn 1 Airpoint for every $100 spent on eligible purchases*, or part of an Airpoint when you're spending less than that. *Terms and conditions apply.
You can find out how many Airpoints you've earned on individual purchases at Petdirect when you sign into your online Koru account.

Airpoints earned at Petdirect will be loaded onto your Koru account within 7 working days of your eligible purchase being transacted.

Airpoints from purchases made up to 20 October 2026 will appear in your Koru account by early November 2026, within 7 working days of your purchase being transacted.

First, double-check the date of your purchase. We'll load any Airpoints you earn at Petdirect into your Koru account within 7 working days of your eligible purchase being transacted. If it's been less than 7 working days, hold tight.
If that time has passed and your Airpoints still aren't showing, get in touch with our Customer Support team. We'll ask to see a copy of your order confirmation or invoice to confirm your purchase was eligible, then follow up with Air New Zealand on your behalf. This applies to purchases made up to 20 October 2026.

Nothing changes here. Your Airpoints remain valid for four years from the date they were accrued to your account, including any earned at Petdirect. Following four years from accrual, they expire and are removed on the anniversary of the day you joined the Koru Programme. For full details, visit Air New Zealand's website.

No, spending Airpoints on products or services isn't available at Petdirect. You can spend them on a range of products on the Airpoints store, plus flights and upgrades with Air New Zealand.

If a purchase is refunded or dishonoured for any reason, any Airpoints earned from that purchase will be deducted from the Koru account that earned them. This applies to returns processed after 20 October 2026 too, where the original purchase earned Airpoints.

Air New Zealand are your first port of call for questions about your Koru account or Airpoints balance. You may find the answer on the Air New Zealand website, where you can submit a question via the contact us link, or call them on 0800 247 764. For questions about earning at Petdirect before 20 October, contact our Customer Support team.

In partnership with Air New Zealand, Petdirect customers can earn Airpoints Dollars™ in accordance with the terms, conditions and exclusions below:

• You can earn Airpoints Dollars™ each time you make an eligable purchase of goods at www.petdirect.co.nz.
• For purchases to be eligible, customers must have entered their valid Airpoints™ details at the online checkout or at the "Airpoints" page under "My Account" prior to the purchasing of goods.
• Airpoints Dollars™ are awarded at a rate equivalent to 1 Airpoints Dollar™ for every $100 (including GST) spent on the purchase of goods, excluding the cost of delivery.
• We may offer extra Airpoints Dollars™ (Bonus Airpoints Dollars™) on eligable purchases. These goods and/or the number of Bonus Airpoints Dollars™ may change at any time without notice. 
• We may also make limited Bonus Airpoints Dollars™ offers direct to all or to selected Airpoints™ member customers at our discretion.
• Airpoints Dollars™ earned through Petdirect will be loaded onto your Airpoints™ account within 7 working days of your eligible purchase having been paid for in full.
• You cannot earn Air New Zealand status points through Petdirect.
• Petdirect and Air New Zealand reserve the right to deduct Airpoints Dollars™ earned through Petdirect from your Airpoints™ account if the payment on which those Airpoints Dollars™ was earned is refunded or dishonoured for any reason.
• By earning Airpoints Dollars™ through Petdirect you authorise us to collect, use and disclose the personal information we have collected from you, including information about your Airpoints™, in accordance with these Terms and Conditions, the Petdirect Privacy Policy and the Air New Zealand Airpoints Terms and Conditions.
• We may also collect personal information about you on an anonymised and limited basis from Air New Zealand or its other Airpoints™ partners, including information about your membership of Airpoints™ and about where and when you earn Airpoints Dollars™, and share that information with Air New Zealand and other Airpoints™ partners.
• You must not allow any other person to use your Airpoints™ number to try to earn Airpoints Dollars™ or Status Points on your Account and you must not use any other person's Airpoints™ number to earn Airpoints Dollars™ or Status Points on their Account, to do so would be engaging in fraud.
• We may change these Terms and Conditions at any time by giving you at least 30 days’ notice on our website www.petdirect.co.nz. However, we may without notice:
  • change these Terms and Conditions at any time if Air New Zealand changes the Air New Zealand Airpoints Terms and Conditions; or
  • stop awarding Airpoints Dollars™ to you at any time at our discretion if we cease to be a partner in Air New Zealand’s Airpoints Programme.
• We are not responsible and accept no liability for verifying whether you are the person/entity entitled to earn Airpoints Dollars™ (including Bonus Airpoints Dollars™) in relation to a purchase of goods or whether another person/entity should in fact be the beneficiary of those Airpoints Dollars™.
• We are not responsible and accept no liability for any breach by Air New Zealand or its other Airpoints partners of their obligations to you in respect of the Airpoints Programme.

For full Airpoints programme terms and conditions, visit Air New Zealand’s website.