We currently deliver within New Zealand only and are not able to ship internationally. If you are overseas, you are welcome to have your order sent to a friend or family member in New Zealand who can then arrange shipping internationally to you.
Shipping is free on all orders over $79*
Orders under $79 will incur a standard shipping fee of $5.90.*
The following delivery timeframes are a guide only:
Shipping fees, including any applicable rural delivery charge, are calculated and applied at checkout. Free shipping will be applied automatically to eligible orders once they reach the minimum spend.
*Exclusions apply.
Oversized items incur a shipping fee of $39.00. This fee applies to all orders containing an oversized item. Orders are delivered via Fliway with an estimated delivery time of 3–4 business days.
Learn more about shipping costs and timelines.
The following delivery timeframes are a guide only:
We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account here.
Have more questions? Our team is here to help. Get in touch or submit a request here.
Your order will be delivered by New Zealand Post.
Oversized items will be delivered by Fliway.
Have more questions? Our team is here to help. Get in touch or submit a request here.
We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account here.
Standard orders likely don't require a signature. You can leave special instructions for the delivery driver during the checkout process including where on the property you would like the order left.
Learn more about delivery here.
Evening Express is a same-day delivery service available Monday to Friday in selected metro suburbs of Auckland and Christchurch. It's a great option for urgent weekday orders and includes an additional fee. To be eligible, your order must be placed before the daily cut-off time. Orders placed after the cut-off or on weekends will be delivered the next business day between 6pm and 9pm.
Important: Someone must be home to receive the delivery. If no one is available, the order will be returned to the depot and delivered the next working day.
View full details for Evening Express delivery in Auckland.
Important: Someone must be home to receive the delivery. If no one is available, the order will be returned to the depot and delivered the next working day.
View full details for Evening Express delivery in Christchurch.
If you've placed an order and need to make a change, please contact our team as soon as possible. We'll do our best to help, but once your order has been submitted, changes or cancellations are not always possible.
Once your order has left our warehouse, we are unable to make any changes, and any returns will be at your own cost.
Need to get in touch with our team? Contact us here.
Click & Collect is currently unavailable at Petdirect’s Auckland and Christchurch locations. We’ve pressed "paws" on this service for now, but we hope to fetch it back for you in the near future!