Seamless Pet Care Online and In-Store | Petdirect NZ
In the world of pet parenting, convenience and quality go paw in paw. Whether you’re shopping for your dog’s favourite treats or looking for expert-recommended nutrition for your cat, Petdirect is here to make things effortlessly easy. We’re proud to say we’re more than just New Zealand’s leading kiwi-owned pet supply retailer. we’re also here for you in person. From click-to-cart to the bricks of our Petdirect stores, we’re all about making your pet care journey smoother than a freshly groomed poodle. This blog explores how Petdirect makes pet care seamless across every touchpoint — online, in-store, and everything in between.
Your Go-To For Pet Care: Online Convenience, Local Expertise
At Petdirect, we combine the best of both worlds — the convenience of online shopping with the expertise of real-life pet lovers on the ground. Our extensive online range includes everything from premium dry pet food to essential health supplements, curated brands like ZIWI, K9 Natural, and Black Hawk, and trusted flea & worm care including Bravecto and NexGard.
Prefer a hands-on experience or need advice from our knowledgeable team? Visit us in-store and chat with our friendly team of pet lovers, who are always happy to help with product support, advice, or just a puppy pat or two. Our stores also feature convenient dog wash stations and weigh stations, making it easy to stay on top of grooming and your pet’s health while you shop. It’s just one of the ways we show We Get Pet.
Autodeliver & Online Perks: Easy Peasy, No Fetching Required
Ever run out of kibble at the worst moment? That’s why we created the Autodeliver Subscription Service — so your pet’s essentials arrive like clockwork. Enjoy up to 25% off your first Autodeliver order and up to 15% off future deliveries on participating products. Plus, our free Pet Perks programme works both online and in-store, and is packed with more of what you love. Save up to 15% on food and flea treatments every day with Pet Perks prices, unlock exclusive offers and anniversary treats, and earn Airpoints Dollars™ with every purchase. It’s all about rewarding you while you care for your pet.
Shopping online comes with even more reasons to love Petdirect. Our customer service team of pet experts is ready to help via email, phone, or live chat when you need support. With warehouses across both the North and South Islands, we offer fast delivery to your door, with free shipping on orders over $79. And because we’re proudly based here in New Zealand, we understand the needs of pets and pet parents right across the country.
Click & Collect: Fast Fetch From Store To Door
Sometimes your pet needs something right now. That’s where our Click & Collect option comes in handy. Just order online and choose your nearest Petdirect store for pickup. We'll have your goodies ready — whether it’s treats, toys, grooming supplies or wet food. Convenient, speedy, and no courier delays — you’ll be back to belly rubs in no time.
Tailored In-Store Experience: Advice That’s Right On The Nose
Our in-store team are pet lovers through and through. Visit us in-store and chat with our friendly team of pet experts, whether you’re transitioning your pet to a new diet or looking for calming support for your anxious dog, we’ll help you choose the perfect calming essentials or science-backed nutrition to suit their needs.
Got a new bundle of fur? Our team can help you build your own puppy or kitten starter pack, so you can leave with everything from bedding to chew toys and sensible supplements. With premium essentials, DIY dog wash stations, weigh stations, and a wide range of top-quality food, toys, and treats, our stores offer the ultimate pet shopping experience for your furry family.
What’s Next? A Seamless Pet Lifestyle From Nose To Tail
We’re always looking for new ways to make your pet parenting journey even more seamless. Keep an eye out for future technology-focused tools like smart feeders and fountains, and enriched wellness aides from leading brands like Fourflax or VetPlus.
No matter how you prefer to shop — whether it’s from your couch with a cuppa or in-store at your local Petdirect with your pet in tow — we’re here to support you every step of the way. Because at Petdirect, we make life a little easier for you, and a whole lot better for your pet.
Discover The Petdirect Difference
From fast, fuss-free orders to in-person care, Petdirect is your seamless partner in pet wellbeing. Explore featured products online, enjoy easy pickups via Click & Collect, or come visit us in-store — either way, your pet’s tail will be wagging. Try Autodeliver, unlock everyday savings with Pet Perks, and shop smarter with Airpoints. We’re proud to bring the very best of pet care to Kiwi homes, every day. Now that’s worth a bark and a purr.