Click and collect

Click and collect is now available at our Petdirect store locations. Order online, pick up in store. We’ll email you as soon as your order is ready. You’ll have 7 days to collect and you’ll need to bring photo ID.

Where is click and collect available?

How click and collect works: 

1. Shop online and add items to your cart.
2. At checkout, choose click and collect and select your preferred store.
3. Complete payment online.
4. We’ll email you when your order is ready to collect. (Please wait for this email before heading in.)
5. Bring photo ID and your order number to the store and collect from the team.

What to bring on collection:

• Photo ID (e.g., driver licence, passport) that matches the name on the order.
• Order number from your ready-for-pickup email.

If you need someone else to collect on your behalf, please contact us before they visit so we can note their name. They’ll need to bring their own photo ID and your order number.

Collection window:

• Your order will be held for 7 days from the time you receive the ready for pickup email.
• Can’t make it in time? Contact us and we’ll do our best to help. Orders not collected within 7 days may be cancelled.

Stock availability:

• You can check stock online on each product page. If an item shows as in stock at your chosen store, it’s usually available for click and collect right away.
• If something is out of stock, you can choose a different store, switch to delivery, or contact us for options.

Returns and exchanges:

• Click and collect orders follow our standard returns policy.
• Please bring your order confirmation (digital is fine) when returning or exchanging in store.