How to set up and manage your pet's profile - Petdirect
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Set up and manage your pet's profile

A pet profile helps us shape Petdirect around your pet, from food matched to their lifestage to offers picked just for them. Here is how to add a pet, keep their details current, and shop a homepage made just for them.

Find My Pets

Everything starts here. Sign in first, then head to your account.

  1. 1
    Open the Account menuSelect Account at the top right of any page.
  2. 2
    Choose My PetsUnder the Account heading, select My Pets to see all your pets in one place.
Go to My Pets
Account
Account Overview
Account Settings
My Pets
Wish Lists

Add a pet

It takes about a minute. Steps marked optional can be skipped and added later.

123456789
1

Select Add a pet

On the My Pets page, find the Add a pet button below your current pets.

Add a Pet
2

Tell us their name

Pop in your pet's name, then select Next.

Fido
BackNext
3

Pick the type of pet

Choose dog, cat or other, then select Next.

Dog
Cat
Other
Next
4

Add gender and weight

Pick their gender and pop in their weight, then select Next.

MaleFemale
35 kg
5

Add their breed

For a mixed breed, add up to three. If one is unknown, add the breed you know and enter Cross for the rest.

Start typing a breed
Not sure of the breed? Choose a size instead.
6

Or set their size

If you went with size, slide to how big they will be once fully grown.

ToySmallMediumLargeGiant
7

Add their age Worth doing

Enter a date of birth or age. This one unlocks offers matched to their lifestage.

Date of birthAge
-- / -- / ----
8

Add health details

Note any health concerns or prescription medication, or skip ahead with Next.

Does Fido have any health concerns?
AgingDental healthAllergies
Is Fido on prescription medication?
9

Add a photo, then Done

Upload a snap of your pet if you like, then select Done. They will now appear in My Pets.

Select an image
BackDone
Back Step 1 of 9 Next step

Edit a profile

Pets change, and so can their profile. Keep weight, age and health up to date for the best matches.

  1. 1
    Open SettingsOn My Pets, select the Settings dropdown beside your pet.
  2. 2
    Choose Edit profileThis opens the same steps you used to add them.
  3. 3
    Update, then SaveChange whatever you need, then select Save.
Fido
Dog
Settings
Edit Profile
Fido has passed away

Memorialise a profile

Had to say goodbye? They can stay with you.

If your pet has passed away, you don't have to remove their profile. You can keep it as a memorial on your account, so they stay part of your family at Petdirect. Open Settings, select the option to mark them as passed away, then confirm.

We're sorry to hear Fido has passed away

They leave behind many great memories that are sure to raise a smile. Are you sure you want to mark Fido as passed away?

CancelMark as Passed Away

Shop their personalised homepage

Once a pet is set up, you can shop a homepage made just for them.

  1. 1
    Switch Shop by to My PetsHead to the homepage and flick the Shop by toggle to My Pets.
  2. 2
    Choose who you're shopping forUse Shop by at the top right to pick the pet, with their offers and favourites ready to go.
  3. 3
    Back to the standard viewWant everything again? Switch Shop by back to All.
Shop by
My PetsAll
Shopping for Fido
Luna
Murphy
Fido

Still need a hand?

Our team of pet experts is here if you get stuck setting up a profile. Get in touch and we will talk it through.

Contact us