How it works
Four steps between your pet's next favourite thing and your front door.
Browse our full range. Eligible items will show the 2-hour delivery option at checkout.
Select DoorDash delivery at checkout. Your fee is calculated by distance and shown before you confirm.
Your nearest Petdirect store picks and packs your order, then hands it straight to a DoorDash Dasher.
A live tracking link lands in your inbox and via SMS. Watch your Dasher make their way to you in real time.
Everything you need to know
We get that when the bowl is empty, patience runs out fast. Here's what makes this work for you.
Where is it available?
- Selected postcodes in Auckland
- Selected postcodes in Christchurch
- Confirmed at checkout by your postcode — if available, you'll see the option
- Unavailable on public holidays or during store closures
Once packed, you'll get a DoorDash link via email and SMS to track your Dasher in real time.
Your Dasher leaves your order safely without needing a signature. Add gate codes at checkout.
Tower Junction, Mt Roskill, Takapuna or Mt Wellington — delivered from the closest location to you.
Any issue? Our team liaises with DoorDash directly. Chat, phone 0800 200 240, or email us.
Order limits & restrictions
Eligibility is checked automatically at checkout. If your cart qualifies, the DoorDash option will appear.
| Restriction | Limit |
|---|---|
| Max item weight | 16 kg per individual item |
| Max order weight | 55 kg total |
| Max item length | 120 cm on the longest side |
| Frozen & chilled products | Not eligible |
Large dog crates, extra-large cat trees and similar bulky items may also be excluded.
Real-time tracking,
from store to door
We get that you want to know exactly when your pet's food is five minutes away. Every 2-hour delivery powered with DoorDash includes live tracking, built in.
Questions answered
Everything you need before placing your first 2-hour delivery order with us.
How is the delivery fee calculated?
The fee is dynamically calculated based on the distance between your nearest eligible Petdirect store and your delivery address. You'll see the exact amount before confirming your order — no surprises
What's the latest I can order?
You need to place your order at least 1 hour before the closing time of your nearest eligible store. If you miss the cut-off, the DoorDash option won't appear at checkout. Check store hours on our website. Find your local store hours here.
Can I cancel after placing my order?
Once your order is assigned to a Dasher, it can't be cancelled. Contact our Customer Care team as quickly as possible on 0800 200 240. Cancellations before dispatch follow our standard Returns & Refunds Policy.
What happens if my delivery fails?
If the Dasher can't complete delivery (locked gate, incorrect address, etc.) your items return to the store. The original delivery fee is non-refundable and a return fee may apply. Ensure your address and access details are correct at checkout. Contact Customer Care to arrange a refund or re-delivery.
Is it available on public holidays?
No — DoorDash delivery runs during Petdirect store trading hours only. It's not available on public holidays when stores are closed or during any temporary closures.
Something went wrong. Who do I contact?
Always contact Petdirect Customer Care first — we'll liaise with DoorDash on your behalf. Phone 0800 200 240, or email support@petdirect.co.nz.
Where do I find the terms and conditions?
Full terms and conditions available here.