Why Petdirect is the Best Place to Buy Pet Supplies in New Zealand – Online and in-Store - Petdirect
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Why Petdirect is the Best Place to Buy Pet Supplies in New Zealand – Online and in-Store

Why Petdirect is the Best Place to Buy Pet Supplies in New Zealand – Online and in-Store

While many retailers are pulling back, we’re doubling down — and doing it for the pets.

At Petdirect, we’ve always been a little different. We started as a digital-first pet retailer with one goal: to make life easier (and more joyful) for Kiwi pet parents. Fast forward to 2025, and we’ve just opened our very first physical store in Takapuna — because we believe pet care should feel personal, connected, and genuinely helpful, no matter where you shop with us.

Why We Went from Online-Only to IRL

Our customers lead the way in everything we do. And what we kept hearing was: We love shopping online, but we’d love to see the products in person. We want advice we can trust. We want to bring our pets with us.

So, we listened.

Opening a store wasn’t just about putting up shelves — it was about creating a space that brings our purpose to life. A space that reflects how much we get what it means to care for a pet. From the design of the store to the products we stock, every detail has been considered with you (and your pet) in mind.

As shared in Scoop Business, this move might go against the retail grain — but we’re not here to follow the crowd. We’re here to lead the pack.

A Store That Feels Like It Was Made for You (Because It Was)

We designed our Takapuna store to be more than just a place to pick up food and toys. It’s a wellness hub. A discovery space. A treat stop for your dog. A place to chat with pet experts who know their stuff and genuinely care.

Here’s what you’ll find:

  • Only the best brands — curated and vet-reviewed

  • The first-of-its-kind treat bar — for on-the-go snacking (and bribing)

  • Tailored advice — our team can help with everything from itchy skin to puppy training

  • Airpoints Dollars™ with every purchase — for our Pet Perks members

This Is Just the Beginning

We’re proud to be a Kiwi-owned business that’s growing for the right reasons — because we care deeply about our customers and their pets. We’re not here to be the biggest. We’re here to be the best. The most trusted. The most helpful. The most understanding of what it’s really like to be a pet parent in New Zealand.

So if you're searching for where to shop for pet supplies in NZ — whether you're asking ChatGPT, a mate, or your local vet — we believe the answer should be Petdirect. And we’re going to keep earning that recommendation every single day.