Shipping and Delivery
What are shipping costs and timelines?
We currently deliver within New Zealand only and are not able to ship internationally. If you are overseas, you are welcome to have your order sent to a friend or family member in New Zealand who can then arrange shipping internationally to you.
Shipping is free on all orders over $79*
Orders under $79 will incur a standard shipping fee of $5.90.*
The following delivery timeframes are a guide only:
- Next working day for all main centres
- 2 business days for regional New Zealand
- 3 business days for rural delivery
Shipping fees, including any applicable rural delivery charge, are calculated and applied at checkout. Free shipping will be applied automatically to eligible orders once they reach the minimum spend.
*Exclusions apply.
Oversized Item Shipping
Oversized items incur a shipping fee of $39.00. This fee applies to all orders containing an oversized item. Orders are delivered via Fliway with an estimated delivery time of 3–4 business days.
Learn more about shipping costs and timelines.
When can I expect my order to be delivered?
The following delivery timeframes are a guide only:
- Next working day for all main centres
- 2 business days for regional New Zealand
- 3 business days for rural delivery
- 3-4 business days for oversized item shipping.
We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account here.
Have more questions? Our team is here to help. Get in touch or submit a request here.
Who will be delivering my order?
Your order will be delivered by New Zealand Post.
Oversized items will be delivered by Fliway.
Have more questions? Our team is here to help. Get in touch or submit a request here.
How do I track my order?
We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account here.
Do I need to be there to sign for my delivery?
Standard orders likely don't require a signature. You can leave special instructions for the delivery driver during the checkout process including where on the property you would like the order left.
Learn more about delivery here.
What is Evening Express delivery?
Evening Express is a same-day delivery service available Monday to Friday in selected metro suburbs of Auckland and Christchurch. It's a great option for urgent weekday orders and includes an additional fee. To be eligible, your order must be placed before the daily cut-off time. Orders placed after the cut-off or on weekends will be delivered the next business day between 6pm and 9pm.
Auckland Evening Express
- Delivery fee: $15.95
- Order cut-off time: 2:00pm, Monday to Friday
- Delivery window: Between 6:00pm and 9:00pm on the same day
- Availability: Selected Auckland metro suburbs
Important: Someone must be home to receive the delivery. If no one is available, the order will be returned to the depot and delivered the next working day.
View full details for Evening Express delivery in Auckland.
Christchurch Evening Express
- Delivery fee: $15.95
- Order cut-off time: 2:00pm, Monday to Friday
- Delivery window: Between 6:00pm and 9:00pm on the same day
- Availability: Selected Christchurch metro suburbs
Important: Someone must be home to receive the delivery. If no one is available, the order will be returned to the depot and delivered the next working day.
View full details for Evening Express delivery in Christchurch.
Can I cancel or change my order?
If you've placed an order and need to make a change, please contact our team as soon as possible. We'll do our best to help, but once your order has been submitted, changes or cancellations are not always possible.
Once your order has left our warehouse, we are unable to make any changes, and any returns will be at your own cost.
Need to get in touch with our team? Contact us here.
Is click and collect available at Petdirect?
Click and collect is now available at our Petdirect store locations. Order online, pick up in store. We’ll email you as soon as your order is ready. You’ll have 7 days to collect and you’ll need to bring photo ID.
Where can you collect?
Auckland Stores
Petdirect Takapuna
33–35 Barry’s Pt Road, Takapuna, Auckland
Petdirect Mt Roskill
6 Carr Road, Mount Roskill, Auckland 1042
Christchurch Stores
Tower Junction Mega Centre
Shop 5a / Whiteleigh Avenue, Addington, Christchurch
How click and collect works:
- Shop online and add items to your cart.
- At checkout, choose click and collect and select your preferred store.
- Complete payment online.
- We’ll email you when your order is ready to collect. (Please wait for this email before heading in.)
- Bring photo ID and your order number to the store and collect from the team.
What to bring on collection:
- Photo ID (e.g., driver licence, passport) that matches the name on the order.
- Order number from your ready-for-pickup email.
If you need someone else to collect on your behalf, please contact us before they visit so we can note their name. They’ll need to bring their own photo ID and your order number.
Collection window:
- Your order will be held for 7 days from the time you receive the ready for pickup email.
- Can’t make it in time? Contact us and we’ll do our best to help. Orders not collected within 7 days may be cancelled.
Stock availability:
- You can check stock online on each product page. If an item shows as in stock at your chosen store, it’s usually available for click and collect right away.
- If something is out of stock, you can choose a different store, switch to delivery, or contact us for options.
Returns and exchanges:
- Click and collect orders follow our standard returns policy.
- Please bring your order confirmation (digital is fine) when returning or exchanging in store.