The Pet Direct Promise

At Pet Direct we hold ourselves to the highest possible product and service standards. We make three distinct promises to our customers and their pets.


Trustworthy advice

We promise you can trust the advice you receive from our team. We’re here to answer any pet-related questions you have and are more than happy to help you find the perfect items for your pet. We work closely with a vet, animal nutritionist, trainer and groomer to ensure only the best of the best information and advice so your pet will always know they’re loved and cared for.

100% satisfaction guarantee

We reckon we’ve sniffed out the best of the best when it comes to pet products - and they’ve all been handpicked, tried and tested. We want you to be 100% happy with everything you buy from Pet Direct so if your pet turns up his snout at his new bowl of food or turns her back on her plush new bed, we want to know. We’ll help get things sorted - and we’ll make it easy too.

Price match promise

Spotted a better price elsewhere? Hakuna matata. Let us know and we’ll be more than happy to match that price. Find out more about our price match policy.