Our Values

Pets Deserve Best

A loyal community of pet owners who value great local service, products and price and trust Pet Direct to care for the furriest members of their family.

We understand the bond between pets and their humans is unconditional. They’re like family to us and as such, we treat them with the respect they deserve. PetDirect is here to always support our customers, both the two legged and four legged variety, and is committed to help make their life easier in pursuit of the happiness they deserve...


We care - and it shows

We’re pet owners like you. We understand the unconditional bond you have with your pet - because we have that bond too.

We know pets deserve the best

We sell the best products, offer the best service and share the best advice.

We love simple

Getting your order fulfilled and on time, is more important than fancy words.

Customers trust us

We deliver on our promises - and promise to deliver (fast!)

We’re built by kiwis, for kiwi pets.