Price Match Guarantee

Price Match Guarantee Terms and Conditions

1. If you purchase a product from Pet Direct, and find a lower price elsewhere, let us know within five business days from the date of the transaction and we will arrange a refund equivalent to the difference.

2. We will match the price of our competitors based on product price and delivery (We match the cost of the total order which includes the price of the product and delivery combined).

3. Our best price guarantee does not extend to the following: Gifts with purchases, or membership discounts.

4. The competitor's product must match Pet Directs product exactly. The competitor's product must be: Authentic, Made by the same manufacturer, Shipped from the same country of origin, New (not close to, or past its used by date), The same size, quantity, colour, brand.

5. A publicly advertised price.

6. The competitor must operate from NZ and deal in NZ currency.

7. The policy applies to competitor's final price including GST, taxes, fees, delivery and other fees or charges.

8. The competitor's product must be in stock at the time of the price compare.

9. Approved price matches do not automatically apply to future transactions with Pet Direct.

10. Pet Direct reserves the right to refrain from price matching where this would result in a sale below cost price. All price matches are at our sole discretion.

11. Not available to Resellers or Retailers.

12. Pet Direct reserves the right to limit the quantity of products available for price-matching at its discretion.