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Covid 19 Updates

Covid 19 Updates

12th Aug 2020

Dear Pet Parents,

Like all of you we are actively monitoring the rapidly evolving COVID-19 situation in this great little country of ours. We are standing with you in these trying times and will do all we can to make sure your four legged family members have full bellies of food.

We will keep this page as up to date as possible, with what we know.

*Level 2 update

We have all paws on deck to ensure that all your pet needs are leaving our warehouse quick smart. As always, all orders placed before 4pm on weekdays will be dispatched the same day. If you have any questions, our customer team are still here and available to help you. We remain focused on keeping our warehouse fully stocked and also bringing in exciting new stock for your pets. We continue to follow New Zealand Ministry of Health guidance to keep our team members safe.
If you have any questions please don’t hesitate to contact us, email at support@petdirect.co.nz or on our phone which is always manned 0800 200 240.

Warehouse

We send everything from our own warehouse, we do not use a 3rd Party Logistics provider. We are based in Henderson, Auckland and our amazing warehouse team all lives within 8-10mins drive of this location. They do not stop until every order has been packed.

We are following  New Zealand Ministry of Health guidance to keep our team members safe.

Courier Delivery

We are still awaiting an update from New Zealand Post, however we expect an increased number in orders during this time. We will be working hard to get your orders dispatched and to your door as quick as possible. We will keep this space updated with any correspondence or delays from New Zealand Post. 

The  World Health Organisation has advised that the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.

If you have any questions please don’t hesitate to  contact us, email at support@petdirect.co.nz or on our phone which is always manned 0800 200 240.

Take care of yourself, your loved ones and of course your pets. They are amazing companions in times like this.

We will get through this. Stay Safe.

The Pet Direct Team

(updated 7:35am Monday, 31st August)