Covid 19 Updates

Covid 19 Updates

24th Mar 2020

Dear Pet Parents,

Like all of you we are actively monitoring the rapidly evolving COVID-19 situation in this great little country of ours. We are standing with you in these trying times and will do all we can to make sure your four legged family members have full bellies of food.

We will keep this page as up to date as possible, with what we know.

As you will be aware, New Zealand moved to a Level 4 Alert Level from Wednesday 25th March at midnight. This means we moved to a lockdown of all businesses except those classified as essential services. Currently we have been advised that pet food is an essential service.

This means that we will continue to be able to deliver essential products to you all across New Zealand. Please note, we cannot sell for example a dog toy, as this is deemed non-essential. Products which we deem non-essential are clearly marked on the product page and are unable to be added to your cart.

Food, Treats & Flea Stock

We have a warehouse full of stock, with more being delivered daily. On Monday we had a delivery of over 20 pallets of food. Our suppliers are all classified as essential services too, so they have indicated they can continue to deliver to us.

There is no need to buy 5 bags of food, we have stock now and we will have stock in 3 weeks time. Maybe add in an extra bag of treats for your furry friend :)

Shop for:

Warehouse

We send everything from our own warehouse, we do not use a 3rd Party Logistics provider. We are based in Henderson, Auckland and our amazing warehouse team all lives within 8-10mins drive of this location. They do not stop until every order has been packed.

We are following  New Zealand Ministry of Health guidance to keep our team members safe.

Courier Delivery

All orders that come in before 4pm will be packed and picked up by our courier partner, CourierPost. We will update you if this changes, but as this is a rapidly evolving situation we appreciate your patience if the couriers are delayed.

CourierPost has implemented temporary changes to its delivery process to limit close physical contact.

NZ Post couriers will knock on the door as usual and step back two meters (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to the depot if no safe place is available. See  New Zealand Post’s announcement for full details.

The  World Health Organisation has advised that the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

If you have any questions please don’t hesitate to  contact us, email at support@petdirect.co.nz or on our phone which is always manned 0800 200 240.

Take care of yourself, your loved ones and of course your pets. They are amazing companions in times like this, they can sense when everyone is stressed out (if they are like my dog Cooper, who is nudging his nose onto my lap as I type this).

We will get through this. Stay Safe.

The Pet Direct Team

(updated 1:35pm Tuesday, 31st March)