Covid 19 Update

Covid 19 Update

Posted by PetDirect on 22nd Sep 2021

Dear Pet Parents,

As at 11:59pm on the 21st September 2021, Auckland is at alert level 3 while the rest of New Zealand is at alert level 2. PetDirect will continue to dispatch your furry friends orders to all areas of New Zealand from our own warehouse facility.

Following strict hygiene standards and using contactless delivery, It is top priority for our dedicated team to get your orders from our warehouse to your doorstep quick smart through NZ Couriers.

If you have any questions, our customer care team are still here and available to help you. We remain focused on keeping our warehouse fully stocked and also bringing in exciting new stock for your pets. We continue to follow New Zealand Ministry of Health guidance to keep our team members safe.

If you have any questions please don’t hesitate to contact us, email at support@petdirect.co.nz or on our phone which is always manned 0800 200 240.

Warehouse

We send everything from our own warehouse based in Avondale, Auckland. We operate split shifts across our amazing warehouse team and they do not stop until every order has been packed.

Courier Delivery

We will continue to deliver to you through NZ Couriers.

Please Note, it is worth checking your delivery address is your current location as you may have had your previous orders sent to a business address and currently that business might be closed under the current Nationwide Levels.

If you have any questions please don’t hesitate to contact us, email at support@petdirect.co.nz or on our phone which is always manned 0800 200 240.

Thanks for being a valuable customer. Stay safe pet lovers.

The Pet Direct Team

(updated 7:00am Wednesday 22nd September 2021)